A powerful chiller that supplies heat or cooling plus an inflatable tub that gets very ridged with an insulating lid. I went with this set up not knowing exactly where the perfect location would be. Easy to move around and I can swap the tub for something more stainless and wood when I figure my whole set up out. The inclined ends make it more comfy which helps me plunge for longer. The app control set up and function is great. Delivery in 2 days a Cali. 5 star customer service from people in Austin. Its a homerun.

This company and product are truly outstanding. While researching and comparing inflatable cold plunge systems, they took the time to answer every question I had and made the entire decision process easy and stress-free. Ken, one of the owners, personally stepped in to help with most of my questions and even assisted me during setup.

As a business owner myself, I know how meaningful it is when an owner is directly involved with customers. That level of attention speaks volumes about a company’s values and reflects the quality and care they put into their products.

After looking at many inflatable cold plunge options, I can confidently say this one stands out above the rest. I highly recommend it to anyone considering a cold plunge system.

I recently had a tub from another manufacturer, where my experience was anything but good. I won't disparage that company, but I had to use a process called "charge back" to get my money refunded because of how bad they were. Fast forward to today. I purchased this tub/chiller with utter trepidation and caution. I asked their customer service roughly 49 questions (most of which they answered). When the unit arrived, everything was boxed and crated, unlike the other company. The Icebound Essentials (IE) unit was in absolute pristine condition—no external flaws or dents (again, unlike the other company). I plugged the unit in, and it worked straight away.

The unit hit the temperatures that it claimed in the advert (with fluctuations within the margins). The tub, in my opinion, is a little smaller than the other company's tub, but for everything else, I have no problems. The only reason for 4 stars instead of 5 is the app. I had to muddle through three variations to find the one that was in English and my request for assistance went unanswered.

I would recommend IE to anyone who is looking for a quality unit that does what it claims it will do.

It’s exactly what I was looking for and meets all my needs

This company has very quality products and we have recently found that the customer support is very quick to reply and super hands on it helping to troubleshoot. They even did a video call to walk me through the parts I was uncomfortable doing on my own. That was most impressive! They then followed up after the call with a tracking number and sent an extra part that we needed to replace due to our very hard water.(Which we are going to rectify next!) Thank you for making things so quick and easy. I didn't know what to expect with my first experience in needing support. The response and professionalism far exceeded my expectiations!