Return & Refund Policy

We want you to love your recovery setup. If it's not the right fit, you have 45 days to send it back. Here's how it works.

Order Cancellation

We ship fast, so you may cancel your order within 24 hours of placing it or until we send tracking details, whichever comes first. To cancel, email info@iceboundessentials.com with your order number. Once tracking has been sent, the order can no longer be cancelled, but you may still return it under this policy.

45-Day Price Adjustment

If the price of an item you purchased drops on our website within 45 days of your order date, we'll credit you the difference as store credit toward a future purchase. The item must be identical (same model, size, and color) and in stock at the lower price. To request an adjustment, email info@iceboundessentials.com with your order number within 45 days of your order date. Price adjustments do not apply to RAD Roller, Kineon or Fringe products.

How to Return an Item

  1. Request a Return Authorization (RA). Email info@iceboundessentials.com within 45 days of delivery with your order number and reason for return. We'll reply with an RA number, packing guidance, and return shipping instructions. Returns sent without an RA may be refused.
  2. Prepare and pack. Clean and drain any wet products (for example, drain tub water and clear water from chiller lines). Pack items in their original packaging or equivalent protective packaging so they arrive undamaged.
  3. Ship within 7 days of receiving your RA number.

Return Shipping

Customers are responsible for the cost of return shipping, except for RAD Roller, Kineon and Fringe products (see Special Cases). This includes freight items such as the Resolute Pro, which must be returned via LTL freight. You may:

  • Arrange and pay for your own carrier using the instructions we provide, or
  • Use a prepaid return label from us (when available). The cost of the label will be deducted from your refund, and we'll share an estimate of that cost before you ship.

Original shipping charges are non-refundable. If your order shipped free, we will not deduct our outbound shipping cost from your refund.

Inspection & Refunds

When we receive your return, our team will inspect it:

  • Like-new condition: If the item is clean, complete, and shows only normal signs of use or testing, you'll receive a refund of the product price, less the cost of any prepaid return label.
  • Minor damage: If the item has minor cosmetic damage or is missing small accessories, a reasonable restocking fee will be deducted from your refund.
  • Major damage: If the item has significant damage (e.g., rips, deep scratches, broken parts, major missing components, or unsanitary condition) that makes it unsellable, it may not be eligible for a refund.

Approved refunds are issued to your original payment method, or as store credit if you prefer, within 7 business days of our receiving your return. Any deductions will be itemized in your refund email. Your bank or card issuer may take a few additional days to post the refund.

Special Cases

  • Bundles: You may return part of a bundle. The refund will be the returned item's share of the discounted bundle price, not its standalone price.
  • Free and promotional items: If you return an item purchased with a free or discounted item (for example, a buy-one-get-one offer or free gift), the promotional item must also be returned, or its regular price will be deducted from your refund.
  • Filters and consumables: Replacement filters, hoses, valves, and other consumable parts are returnable only if unopened and unused.
  • Extended warranty plans: Extended protection plans purchased through SureBright are cancelled and refunded by SureBright under their terms. Please contact SureBright directly.
  • Financing and HSA/FSA purchases: Refunds for orders paid through a financing provider or an HSA/FSA program are returned through that provider, and their processing times may vary.
  • Saunas: Our saunas are built to order. You may cancel a sauna order for a full refund before production begins. Once production begins, sauna orders cannot be cancelled or returned.

RAD Roller and Kineon products: RAD Roller massage and mobility tools and Kineon recovery devices ship directly from those brands and have a 30-day return window, shorter than our standard 45 days.

  • Request a return within 30 days (30 days of purchase for RAD Roller products; 30 days of delivery for Kineon products) by emailing info@iceboundessentials.com with your order number and the item(s) you’d like to return.
  • Condition: RAD Roller items must be unused and in their original condition. RAD Roller kits must be returned complete; individual pieces of a kit can’t be returned on their own.
  • Free return shipping. We’ll send you a prepaid return label, usually within 2 business days. There is no label fee and no restocking fee. These items go back to the brand that shipped them (RAD Roller or Kineon), not to our Icebound warehouse, so please don’t pack them with other Icebound returns.
  • Refunds are issued to your original payment method once the brand receives your return. Original shipping charges are non-refundable.
  • Cancellations: These brands ship orders quickly, so contact us as soon as possible if you need to cancel. Once your order has shipped, it can’t be cancelled, but you can still return it.
  • Price adjustments do not apply to RAD Roller or Kineon products.
  • RAD Roller lifetime warranty: RAD Roller products are covered by RAD Roller’s lifetime warranty against manufacturer defects, including products bought from Icebound. To make a claim, email RAD Roller at service@radroller.com with your Icebound order number, your name, the product, and a photo or video showing the defect and how it first appeared. RAD Roller usually sends a free replacement without needing the defective product back.
  • Kineon 1-year limited warranty: Kineon products are covered by Kineon’s 1-year limited warranty against manufacturer defects, including products bought from Icebound. Email info@iceboundessentials.com with a photo, a description of the issue and your order number, and we’ll work with Kineon to make it right.

Fringe red light products: Fringe red light therapy devices ship directly from Fringe and follow our standard 45-day return window.

  • Request a return within 45 days of delivery by emailing info@iceboundessentials.com with your order number and the item(s) you’d like to return.
  • Free return shipping. We’ll send you a prepaid return label, usually within 2 business days. There is no label fee and no restocking fee. These items go back to Fringe, not to our Icebound warehouse, so please don’t pack them with other Icebound returns.
  • Refunds are issued to your original payment method once Fringe receives your return. Original shipping charges are non-refundable.
  • Cancellations: You may cancel within 24 hours of placing your order or before it ships, whichever comes first. Once your order has shipped, it can’t be cancelled, but you can still return it.
  • Price adjustments do not apply to Fringe products.
  • Fringe 1-year limited warranty: Fringe products are covered by Fringe’s 1-year limited warranty against manufacturer defects, including products bought from Icebound. Email info@iceboundessentials.com with your order number and a photo or video of the issue, and we’ll work with Fringe to make it right.

Defective Products

If you believe your product is defective, please contact us. Defect claims are reviewed and handled under our Limited Warranty, which explains what is covered and how repairs and replacements are handled.

At a Glance

Cancel an order Within 24 hours of ordering, or until tracking is sent, whichever comes first
Price adjustment Within 45 days of your order date, issued as store credit
Request a return Within 45 days of your delivery date
Ship your return Within 7 days of receiving your Return Authorization (RA) number
Return shipping Paid by the customer, including freight items
Refund To your original payment method (or store credit if you prefer), processed within 7 business days of receiving your return
Defects Handled under our Limited Warranty
Saunas Built to order: cancel for a full refund before production begins; not returnable once production begins
RAD Roller and Kineon Products Return within 30 days (of purchase for RAD Roller, of delivery for Kineon), with free return shipping and no restocking fee. RAD Roller items must be unused, and kits returned complete. Not eligible for price adjustments. RAD Roller warranty claims go to service@radroller.com. Kineon defects are covered by Kineon’s 1-year limited warranty.
Fringe Products Return within 45 days of delivery, with free return shipping and no restocking fee. Cancel within 24 hours of ordering or before shipment, whichever comes first. Not eligible for price adjustments. Defects covered by Fringe’s 1-year limited warranty.

 

Please note the two 45-day windows start on different days: price adjustments count from the day you place your order, and returns count from the day your order is delivered.

This policy applies to orders placed on iceboundessentials.com. Purchases made through Amazon, Walmart, or an authorized dealer follow that seller's return policy.

Questions?

If anything is unclear, email us at info@iceboundessentials.com. We're here to help.

Thank you for choosing Icebound Essentials.