FAQs
Yes! This product is eligible for HSA and FSA payments.
Learn more about how TrueMed helps with this on our FSA/HSA page!
The cooling time depends on several factors: initial water temperature, ambient temperature and humidity, water volume, and your location's climate.
With a 100-gallon fill and ambient temperature water around 70°F, you can expect:
- Initial cooldown to plunge temperature (37°F) in approximately 3 hours
- Once cold, the system maintains your desired temperature efficiently
Our commercial-grade heat pump delivers consistent, powerful cooling performance that makes your plunge ready when you need it. Just fill, set your temperature, and let the system do the work.
The ideal plunge duration depends on both water temperature and your experience level.
If you're plunging at 37°F, you probably only need 3-6 minutes. If you keep your tub at 50°F, then ~10 minutes may be optimal. Always listen to your body and gradually build up your tolerance over time.
Our dual sanitation system keeps your plunge water crystal clear and hygienic.
The system features:
- A 20-micron filters to remove particles and debris
- Built-in ozone generator for chemical-free sanitization
Continuous water circulation for consistent cleanliness
For optimal performance:
- Clean the filter monthly by rinsing with water
- Replace filter every 1-2 months
- Change water approximately every 3-4 weeks
- Keep the tub covered when not in use
- Clean the tub's inner surface during water changes
No - the Balboa CLIM8ZONE II heat pump uses efficient refrigeration technology,
similar to a home refrigerator.
Your actual electricity costs will vary based on:
- Local climate and ambient temperature
- Your chosen water temperature
- Frequency of use
- Local electricity rates
We've got your back, and your plunge! If you encounter any issues, our dedicated in-house team will spring into action faster than you can say 'brain freeze.' We'll do whatever it takes to get you back to your icy zen.
We're all about speedy recovery, and that includes getting your plunge to you ASAP! Here's the scoop:
For the lower 48 states: Your icy oasis will ship within 2 business days from our California or Minnesota hubs and will arrive within one week. We're strategic like that – just like your training plan!
Standard Delivery
- Your cold plunge arrives via freight carrier (LTL) in a fully assembled, crated unit weighing 400+ lbs
- Free delivery includes drop-off at your driveway or door
- You'll receive delivery notifications via text, email, or phone to schedule
- Freight carrier will unload from truck but won't move unit to final location
Before Delivery
Prepare installation site:
- Concrete pad recommended
- Allow 99" clearance on heat pump side (right side when standing at control panel and facing the back of the tub)
- Allow 12" clearance on other sides
Plan your moving route:
- Crate dimensions: 45"W × 33"H (33"W when on side)
- Tub dimensions: 42"W × 30"H (30"W when on side)
- Measure all doorways and gates
Moving Your Tub
Multiple people required for safe moving
Helpful equipment:
- Furniture dollies
- Moving straps
- PVC pipe sections for rolling
- Pallet jack/forklift (if available)
- Note: Heat pump end is significantly heavier
- If moved on side or tilted, wait 8 hours before operation to allow refrigerant to settle
White Glove Service
- Available through our partners in major metropolitan areas
- Professional team handles placement and installation
- Additional cost (approximately $500)
Contact us at info@iceboundessentials.com for special delivery instructions or to arrange white glove service.
To us, you're perfect... but we know love can be complicated, especially when it involves ice-cold water!
If after 45 days you realize your plunge is more of a Hugh Grant stumble than a Colin Firth dive, don't worry. We won't stand outside your house with cue cards professing our undying love. Instead, we offer a simple, straightforward return policy.
Just like Karen returning Harry's necklace, you can return your plunge within 45 days for a full refund. No airport chases or last-minute declarations required.
Remember, the course of true love never did run smooth, but our return process does. So if your heart's not racing (in a good way) after your plunge, we'll part as friends. After all, if you can't be honest at Christmas... or when you're returning a cold plunge tub, when can you be?
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